the next level of government just wasn't there. and they're very slow getting there. >> are you disappointed? >> well, i understand some of this, a lot of bureaucratic missteps and i've been on the phone, practically hoarse. some of the people at the top seem to think by saying, it will be done that it is done, it's not. and when you wait 48 hours, you're relying only on emergency food from the state or feds, you'd be very hungry. the new york city police department did a good job getting everyone out. the fire department getting them sent to where they had some shelter. from that point when they got back here, for those that didn't leave here, a lot to do and left unanswered. >> reporter: and this is your home, complete and uteser destruction. you've now turned into another victim. >> we'll rebuild and you know, people get tough breaks and there are a lot of really sad stories here. >> reporter: how will you recover? >> and this is a pretty tough crowd here. we're extra tough new yorkers and this is a great spot to rebuild and we